We empower you to offer better customer experience

Providing a cozy environment with all the amenities of home is essential for a hotel. It improves customer satisfaction and loyalty, and encourages positive experience sharing on accommodation review websites. WiFi has already been established as one of the most basic services guests look for when choosing a hotel, and demand for digital TV along with video and media on demand is swelling rapidly. These all require robust network infrastructure. With a proven track record in switching, WLAN, and security products, and with global services fortified by support from experienced partners with a local touch, Zyxel has hospitality solutions that help you bring in customers—and retain them.

Zyxel worldwide achievement for hospitality in 2014-2017

Deployed hospitality solutions in

• 6,200+ hotels
• 206,000 rooms

WiFi equals to customer satisfaction

Seamless Internet service now almost equals customer satisfaction for hotel service. Also, high performance WiFi connectivity provides a great opportunity for new revenue streams through additional services such as surveillance, telephony, and movies-on-demand, media streaming, and promotional offers, as well as future technologies like smart refrigerators or door locks.

Zyxel’s Hospitality Solutions

• Seamless wireless connection with a comprehensive product portfolio.
• Customized solutions for various hospitality environments.
• Punctual deployments to meet tight schedules professionally.
• Networking expertise solves complex issues caused by new applications.

Choose a Right WiFi Solution for Your Business

Giving guests a smooth TV experience

The digital transformation of traditional cable television into IPTV has greatly enriched the hotel hospitality entertainment ecosystem. It has allowed hotels to throw out the messy cabling framework of old and replace it with unified network infrastructure that delivers highquality TV, video on demand, and WiFi—all through a centralized network management system. Digital TV requires a pair of IPTV and an IP set-topbox (STB). One IP STB is needed to connect each TV with its head-end streaming server. As technology has advanced and devices have been integrated, the TV has become smarter and now also come with built-in IP STB functionality. This transformation cuts cost and allows more elegant setup with fewer cables.

The Challenges of Transitioning to Smart TV

The new integrated Smart TV vendors have limited knowledge and experience in networking and IP streaming protocols like IGMP. Lack expertise in the standard implementation of IP multicast technology results in constant headaches for multicast streaming system users, with interruptions such as long pauses when turning on the TV and random screen freezes and pixilation while watching it.

A Tailor-made Solution for Your Smart TV Transition

Zyxel has worked with various hospitality venues and smart TV brands to ease the transition from an IP STB setup to a smart TV as well as to improve the end-user’s IPTV experience. Our switches come with advanced multicast features that completely ameliorate the impact of immature smart TV design.

Small to medium venues

For cafeterias, bistros, clinics

Small to medium venues

For hotels with less than 500 rooms

Small to medium venues

For hotels with chain stores in scattered locations
Propose: Nebula cloud networking solutions

Medium to large venues

For hotels with more than 500 rooms

Guests visiting leisure resorts or hotels expect highquality services and homelike hospitality. Anytime, anywhere wireless network services are now part of the essentials to reward customer satisfaction and loyalty. In addition, customers are using much more complex applications which demand much higher Internet connectivity.